Southwest Flight 238 (2024)

FAQs

How do you get Southwest to answer? ›

Best to call Southwest's main number 1-800-I-FLY-SWA (800-435-9792) for Customer Service or any other official applicable number published on Southwest's contact page going forward.

If a flight has few seats left, Southwest's website will show the number of seats left below the price in small, red text.

The travel disruptions come as a significant portion of the country is dealing with severe weather after a bomb cyclone brought dangerously cold weather across the Plains. The cancelations have nothing to do with technical issues, which were to blame for 2022's infamous holiday travel meltdown for the carrier.

Antiquated computer infrastructure and software systems used for managing and crewing flights contributed heavily to the quantity of flight cancellations; Southwest Airlines was unable at points to locate crew members to adequately staff flights.

Candidates that successfully complete that step will be invited for an in-person interview, and hiring decisions will be made after that. It is normal for it to take 4-6 weeks (or longer) to receive contact from our Recruiters, as they are hard at work reviewing many resumes!

Senior Fares apply only to those in the traveling party who are age 65 or over. Southwest Airlines has other discounted fares for those not meeting the above age requirements. Some restrictions and seating limitations may apply.

Contact your carrier's customer service

When in doubt, call the carrier's customer service line and ask an agent to check how full the flight is. It might not be the most convenient option, but it will yield an answer.

If you have a B group boarding position, the chances are good that you'll still be able to get a window or aisle seat or find 2 seats together if you're traveling with a companion. Hot Tip: If you are in the B group (or even one of the first numbers in the C group), head to the back of the plane.

Usually the best way to do that is by using the airline's own app to manage your booking. Using the seat map checker is the fastest way to keep an eye on what seats are available.

For significant flight delays or Southwest-initiated cancellations, we will rebook you on the next available Southwest® flight(s) with seats available to your ticketed destination at no additional cost.

Will Southwest pay a million fine for? ›

The U.S. Transportation Department has ordered Southwest to pay a $140 million civil penalty, part of a broader consent order after the airline's operational failures a year ago. That penalty is by far the largest the DOT has ever levied for consumer protection violations, according to a statement from the department.

The U.S. Department of Transportation fined Southwest a record-breaking $140 million after a winter storm led the airline to cancel almost 17,000 flights and strand more than 2 million travelers last year. Good morning.

Southwest has had nine accidents, including two aircraft hull losses and four deaths: one accidental passenger death in flight, two non-passenger deaths on the ground, and one passenger death from injuries he sustained when subdued by other passengers while attempting to break into the co*ckpit of an aircraft.

The airline canceled thousands of flights during the holidays and left hundreds of thousands of people across the country looking for new travel plans. Critics say that's because it failed to fund technology needed to match its growth, dating back to Southwest co-founder Herb Kelleher.

The accident occurred exactly 33 years after United Airlines Flight 553, also a Boeing 737, crashed while approaching Midway Airport, killing 45. This was the first Southwest Airlines accident in the 35-year history of the company to result in a fatality.

The Southwest Community exists as a place for Customer-to-Customer interactions. I suggest that you contact Southwest Airlines Customer Relations with your complaint at 855-234-4654 or email them by clicking on the Contact Us link at the bottom of the Southwest homepage.

Live Chat can be found in the Southwest mobile app on iOS and Android devices, or on our website's Help Center. To access Live Chat in your app: Update your app to version 11.2+ or download the Southwest mobile app. Once in the Southwest mobile app, go to the main menu in the upper left-hand corner.

Numbered posts in each of our gate areas indicate where to line up. When your boarding group is called, find your designated place in line and board the aircraft in numerical order with your boarding group.